Case studies
Selected turnaround & crisis engagements
Companies are described by sector rather than named — these are patterns of work, not a name-dropped history. (Full employer names and dates are on the resume page.)
Global AI-native data infrastructure company
3-week turnaround, $1M contract preserved
One month into the role, inherited a strategic customer delivery behind commitment and technically unready to meet contract terms.
Assembled a focused five-person team and drove disciplined three-week execution against exactly what the contract required.
Result: delivered on time at full quality, preserved a decade-long relationship, and unlocked 7-figure-plus follow-on business since.
Global AI-native data infrastructure company
A 9-figure account, stabilized
A large-scale, hands-on-intensive customer deployment needed structure and a more proactive operating model.
Built a dedicated team with near-daily cadence and tight scope control over a 3-month engagement.
Result: strengthened the relationship, reopened the account for additional purchases, and established a small-team support model since extended to other high-profile customers.
Global AI-native data infrastructure company
First on-time release in 7–8 years
Took on the release manager role for the flagship enterprise product, twice within a year, after a prior 8-month cycle closed without clearly defined ship criteria.
Defined ship criteria, aligned management on scope, and drove a focused team through the cycle — then repeated the role to standardize the process.
Result: the organization's first on-time, quality-complete release in 7–8 years, and the quarterly release train and bi-weekly preview cadence the team still runs on today.
Open-source enterprise storage company
50% fewer executive escalations
Nonstop support escalations were blocking product progress and consuming leadership attention.
Built a trusted partnership with support leadership and focused engineering on the fundamental structural issues in the code, rather than the symptoms.
Result: cut executive escalations 50%, saved $500K annually, and earned internal recognition for the collaboration.
Global data storage & archive company
A $20M line of business, preserved
Inherited a long-stalled software org with a costly dead-end project consuming resources and no clear path forward.
Mapped the business and technical bottlenecks, killed the dead-end project, and aligned leadership on a new direction.
Result: focused delivery of a new internal product within 6 months, preserving a $20M line of business.